Concierge Supervisor - Sheraton Kota Kinabalu

Sheraton

Kota Kinabalu, Sabah, Malaysia
**
Process guest check-ins and payments
Provide directions and property information
Accommodate guest requests
** The Sheraton Kota Kinabalu is seeking a Concierge Supervisor to oversee guest check-ins, manage employee training, and ensure exceptional service delivery. Ideal candidates should have at least one year of relevant and supervisory experience, as well as a high school diploma or equivalent. **

Job Summary

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Matching Summary

Match Score: 75

** The Sheraton Kota Kinabalu is seeking a Concierge Supervisor to oversee guest check-ins, manage employee training, and ensure exceptional service delivery. Ideal candidates should have at least one year of relevant and supervisory experience, as well as a high school diploma or equivalent. **

Skills & Requirements

Must-have

  • Process guest check-ins and payments
  • Provide directions and property information
  • Accommodate guest requests
  • Handle cash and secure bank
  • Maintain professional appearance and confidentiality

Nice-to-have

  • Foster positive working relationships
  • Serve as a role model
  • Anticipate and address guest needs
  • Create a sense of belonging

Key Requirements

  • At least 1 year of related work experience
  • At least 1 year of supervisory experience
  • High school diploma or G.E.D. equivalent

Work Rights

Not specified

Tailored Resume

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