Bilingual Loan Servicing Collections Specialist

Americor

Irvine, CA, United States
$21.00-$23.00 ph; bonus potential; medical, dental...
On-site
Inbound and outbound calls
Inbound and outbound emails
Sms messaging and online chats
Credit9 is seeking a Bilingual Loan Servicing Collections Specialist to manage past-due accounts through inbound and outbound communication, creating payment plans, and assisting clients in hardship programs. The role requires fluency in English and Spanish, along with a background in loan servicing and collections

Job Summary

  • Assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis.
  • Work directly with clients to resolve delinquency by creating payment plans and assisting with enrollment in hardship assistance programs.
  • Benefits include ongoing training, career advancement opportunities, medical, dental, vision, paid time off, and 401(k) match.

Matching Summary

Match Score: 85

Credit9 is seeking a Bilingual Loan Servicing Collections Specialist to manage past-due accounts through inbound and outbound communication, creating payment plans, and assisting clients in hardship programs. The role requires fluency in English and Spanish, along with a background in loan servicing and collections.

Salary

$21.00-$23.00 per hour; Bonus potential; Medical, Dental, Vision, PTO, 401(k) match

Skills & Requirements

Must-have

  • Inbound and Outbound Calls
  • Inbound and Outbound Emails
  • SMS messaging and online chats
  • Loan Servicing guidelines adherence
  • English and Spanish fluency

Nice-to-have

  • Exceptional customer service
  • Professional collections tactics
  • Flexible and adaptable to changes
  • Team player

Key Requirements

  • 3+ years Loan Servicing experience
  • Call Center experience
  • Proficient with Microsoft Office and Google Suite
  • Understanding of call center technology and collections metrics
  • High School diploma or equivalent required

Work Rights

Must be located within the United States

Tailored Resume

Cover Letter