Guest Services Specialist - Austin Airport

City of Austin

Austin, Texas, USA
Base: $23.76-$27.32; bonus/equity: not specified; ...
Customer service techniques
Conflict management and resolution
Oral and written communication
This position is responsible for handling customer questions and complaints, providing information, and resolving problems for all airport customers and the public at Austin-Bergstrom International Airport (AUS)

Job Summary

  • This position is responsible for handling customer questions and complaints, providing information, and resolving problems for all airport customers and the public at Austin-Bergstrom International Airport (AUS).
  • Essential duties include providing customer service, responding to inquiries, performing conflict management, ensuring passenger travel efficiency through crowd management, and monitoring terminal areas for safety and security.
  • The City of Austin offers a comprehensive compensation package including generous leave, work-life balance programs, extensive benefits, and retirement security.

Matching Summary

This position is responsible for handling customer questions and complaints, providing information, and resolving problems for all airport customers and the public at Austin-Bergstrom International Airport (AUS).

Salary

Base: $23.76-$27.32; Bonus/Equity: Not specified; Benefits: See City of Austin Promotional Benefits Overview

Skills & Requirements

Must-have

  • customer service techniques
  • conflict management and resolution
  • oral and written communication
  • handling multiple tasks
  • using computers and software
  • working with frequent interruptions

Nice-to-have

  • planning and organizing
  • working independently or in a group
  • establishing effective relationships
  • working in stressful situations

Key Requirements

  • High school diploma or equivalent
  • Two (2) years of customer experience
  • Experience in conflict management or resolution
  • Ability to read, write, and fluently speak English
  • Must be able to work in non-secured & secured areas
  • Essential personnel required to work during emergencies

Work Rights

Not specified

Tailored Resume

Cover Letter