$63,600 - $76,100; not specified; not specified py
Real-time monitoring and analysis
Resource management and reallocation
Workforce management software proficiency
The Advisor, Intraday Analyst is responsible for monitoring, analyzing, and optimizing workforce operations in real-time to ensure that service level agreements (SLAs) and operational efficiency targets are met
Job Summary
The Advisor, Intraday Analyst is responsible for monitoring, analyzing, and optimizing workforce operations in real-time to ensure that service level agreements (SLAs) and operational efficiency targets are met.
Utilize workforce management software and tools to track, analyze, and report real-time operational performance.
We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.
Matching Summary
The Advisor, Intraday Analyst is responsible for monitoring, analyzing, and optimizing workforce operations in real-time to ensure that service level agreements (SLAs) and operational efficiency targets are met.
Salary
$63,600 - $76,100; Not specified; Not specified
Skills & Requirements
Must-have
Real-time monitoring and analysis
Resource management and reallocation
Workforce management software proficiency
Data analysis and reporting
Problem solving and decision making
Nice-to-have
High degree of time management
Self-motivation and judgment
Critical thinking and attention to detail
Negotiation skills
Growth mindset and continuous learning
Key Requirements
2+ years customer service or contact center experience
Advanced skills in data analysis and reporting
Proficiency in workforce management software
Ability to work in a fast-paced and dynamic environment