The Customer Services & Strategy team of US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service
Job Summary
The Customer Services & Strategy team of US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service.
Senior Managers at Capital One are the first level of People Leadership, and vital to leading our teams and overall product strategy.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
Matching Summary
The Customer Services & Strategy team of US Card focuses on products that enhance the customer experience through data-driven, technology-led initiatives across fraud, recoveries, collections, and digital servicing, aiming to build trust and personalized, empathetic service.
Salary
Riverwoods, IL: $182,500 - $208,300; Chicago, IL: $182,500 - $208,300; McLean, VA: $200,700 - $229,100; New York, NY: $219,000 - $249,900; Richmond, VA: $182,500 - $208,300; Bonus/Equity: performance based incentive compensation; Benefits: comprehensive, competitive, and inclusive set of health, financial and other benefits
Skills & Requirements
Must-have
Customer Services & Strategy
US Card product management
data-driven, technology-led initiatives
fraud, recoveries, collections, digital servicing
people leadership
Nice-to-have
reimagining the status quo
innovative and sustainable customer experiences
personalized, empathetic service
transformational leadership
Key Requirements
At least 5 years of experience in Product Management
Bachelor's Degree in a quantitative field
Master's Degree in a quantitative field or MBA with quantitative concentration