Provide second line phone/email consultation to independently debug complex security/network problems
Job Summary
Provide second line phone/email consultation to independently debug complex security/network problems.
Interface with Engineering and assist the customer with testing or troubleshooting.
We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats.
Matching Summary
Provide second line phone/email consultation to independently debug complex security/network problems.
Skills & Requirements
Must-have
complex security/network problems
GRE and IPSec configuration
network troubleshooting using Wireshark
Authentication (SAML, Kerberos)
IPv4, IPv6, routing, and DNS
Nice-to-have
customer use-cases
high-trust collaborator
customer obsession
Forward Proxy and cloud environments
Zero Trust environments
Key Requirements
5+ years of support and networking experience
general firewalls and packet filtering troubleshooting