Service Reliability Engineer (gvmc)

Sky Group Limited

London, United Kingdom
Hybrid
Cli-based network management tools
Ip core and fixed voice network knowledge
24/7 operational incident response
This role serves as the primary 24/7 service desk for Sky's Group Networks, responsible for routing incident tickets and executing playbooks for problem resolution

Job Summary

  • This role serves as the primary 24/7 service desk for Sky's Group Networks, responsible for routing incident tickets and executing playbooks for problem resolution.
  • The successful candidate will act as a first responder to network incidents, diagnosing and resolving issues using CLI and network management tools while maintaining calm under pressure.
  • Sky offers a hybrid working model with office space in London's Brick Lane, emphasizing diversity, inclusion, and the freedom to push boundaries in a fast-paced environment.

Matching Summary

This role serves as the primary 24/7 service desk for Sky's Group Networks, responsible for routing incident tickets and executing playbooks for problem resolution.

Skills & Requirements

Must-have

  • CLI-based network management tools
  • IP core and fixed voice network knowledge
  • 24/7 operational incident response
  • Spark ticketing system experience
  • Network troubleshooting under pressure

Nice-to-have

  • Proactive approach to issue resolution
  • Ability to adapt to evolving technologies
  • Strong team ethic in unpredictable environments
  • Experience with CDN and transmission domains

Key Requirements

  • Solid understanding of IP networking
  • Hands-on experience with CLI tools
  • Understanding of mobile core networks
  • Experience with telecoms change processes

Work Rights

Not specified

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