Manager, Rheumatology Internal Contact Center Strategy

Johnson & Johnson Innovative Medicine

Horsham, Pennsylvania, United States of America
Patient access and affordability
Healthcare patient experience
Call center strategy and operations
The Manager, Rheumatology Internal Contact Center Strategy will support the evolution of our existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Immunology portfolio

Job Summary

  • The Manager, Rheumatology Internal Contact Center Strategy will support the evolution of our existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Immunology portfolio.
  • Your work will directly impact the team’s ability to offer a seamless and intuitive path for patients to start their treatment, while providing confidence they will be supported throughout their time on treatment with minimal burden to office staff.
  • We provide an inclusive work environment where each person is considered as an individual.

Matching Summary

The Manager, Rheumatology Internal Contact Center Strategy will support the evolution of our existing programs and processes through the new PSC delivery model across the J&J Innovative Medicine Immunology portfolio.

Skills & Requirements

Must-have

  • Patient access and affordability
  • Healthcare patient experience
  • Call center strategy and operations
  • Customer-centric design process
  • Program optimization

Nice-to-have

  • Value-based healthcare economics
  • Data platforms and technology
  • Agile and adaptable
  • Growth mindset
  • Compassionate and empathetic

Key Requirements

  • Bachelor's degree required
  • Minimum of 5 years healthcare business experience
  • Minimum of 3 years pharmaceutical industry experience
  • Ability to lead without direct authority
  • Comfort working in "white space" preferred

Work Rights

Not specified

Tailored Resume

Cover Letter