Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction inquiries, forecast accuracy, and requirement inventory administration
Job Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction inquiries, forecast accuracy, and requirement inventory administration.
Responsible for creating and expediting sales orders, coordinating the Master Demand Plan, participating in Sales/Operations meetings, and maintaining price lists in Oracle.
Supports customer requests for quotes and pricing, coordinates material returns, monitors progress from initial contact to final resolution, and provides timely reports to various departments.
Matching Summary
Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction inquiries, forecast accuracy, and requirement inventory administration.
Skills & Requirements
Must-have
Customer order coordination
Inventory requirement administration
Master Demand Plan maintenance
Oracle price list maintenance
Customer quote and price support
Material return coordination
Product shipment coordination
Nice-to-have
Respectful interaction
Open and honest communication
Doing the right things
Teamwork and proactivity
Effective communication
Problem-solving skills
Detail-oriented approach
Key Requirements
2-5 years of customer service/manufacturing experience