Conseiller(ère) En Connaissances Et Processus (bilingue)/bilingual Knowledge & Process Consultant

Allstate

Base: $60,480.00 to $94,536.00 py; bonus/equity: n...
Fully remote
Fluency in written and verbal french
Experience in knowledge management
Process documentation expertise
Allstate Canada is seeking a bilingual Knowledge & Process Consultant to manage and optimize knowledge resources, focusing initially on migrating content to the Right Answers platform. The ideal candidate will possess strong writing and organizational skills, fluency in French, and experience in knowledge management or process documentation

Job Summary

  • This role plays a key part in enabling agent success and improving customer experience by managing and optimizing knowledge resources across Allstate Canada.
  • The consultant will initially support the migration of content from SharePoint to the Right Answers platform before transitioning to broader content creation and maintenance.
  • Allstate offers flexible work arrangements, employee discounts on insurance, and a comprehensive benefits package including tuition reimbursement and wellness allowances.

Matching Summary

Match Score: 85

Allstate Canada is seeking a bilingual Knowledge & Process Consultant to manage and optimize knowledge resources, focusing initially on migrating content to the Right Answers platform. The ideal candidate will possess strong writing and organizational skills, fluency in French, and experience in knowledge management or process documentation.

Salary

Base: $60,480.00 to $94,536.00 per year; Bonus/Equity: Not specified; Benefits: Employee discounts, retirement matching, wellness allowance, tuition reimbursement

Skills & Requirements

Must-have

  • Fluency in written and verbal French
  • Experience in knowledge management
  • Process documentation expertise
  • Office 365 tools proficiency
  • Content migration to Right Answers

Nice-to-have

  • Cross-functional collaboration skills
  • Change management experience
  • Ability to simplify complex procedures
  • Strong organizational abilities
  • Flexibility in adjusting plans

Key Requirements

  • Fluency in French required
  • Background in knowledge management or training support
  • Strong writing and organizational skills

Work Rights

Not specified

Tailored Resume

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