Technical Operations Support & Hardware Fleet Operations Manager

Sony Interactive Entertainment

Aliso Viejo, CA, United States
On-site
5+ years technical operations experience
2+ years leadership role
Global team management
Sony Interactive Entertainment is seeking a Manager of Technical Operations Support and Hardware Fleet Operations to oversee global support operations and ensure the reliability of their hardware infrastructure. The ideal candidate will possess strong leadership skills, technical expertise in Linux systems, and experience managing distributed teams

Job Summary

  • This role leads two critical teams responsible for operational support, hardware reliability, and the scalability of global cloud gaming infrastructure.
  • The ideal candidate will balance global team leadership with technical depth to ensure seamless support coverage and high-quality hardware operations.
  • PlayStation strives to create an inclusive environment that empowers employees and embraces diversity while delivering world-class gaming experiences.

Matching Summary

Match Score: 85

Sony Interactive Entertainment is seeking a Manager of Technical Operations Support and Hardware Fleet Operations to oversee global support operations and ensure the reliability of their hardware infrastructure. The ideal candidate will possess strong leadership skills, technical expertise in Linux systems, and experience managing distributed teams.

Skills & Requirements

Must-have

  • 5+ years Technical Operations experience
  • 2+ years leadership role
  • Global team management
  • Linux system troubleshooting
  • SLA-driven support environments
  • Ticketing system management

Nice-to-have

  • Automation and scripting skills
  • Cross-functional collaboration
  • Continuous improvement mindset
  • Strong documentation practices
  • Inclusive culture advocacy

Key Requirements

  • 5+ years in Technical Operations or Infrastructure
  • 2+ years in a leadership role
  • Hands-on Linux systems experience
  • Experience managing distributed global teams

Work Rights

Not specified

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