Senior / Guest Service Assistant (Sentosa Cluster)

SOURCEO PTE. LTD.

Sentosa, Singapore
Courteous guest service delivery
Efficient complaint handling
Collaboration with front office teams
The role involves working closely with the Assistant Manager to provide courteous services and tactfully respond to guests' complaints and inquiries

Job Summary

  • The role involves working closely with the Assistant Manager to provide courteous services and tactfully respond to guests' complaints and inquiries.
  • Candidates must collaborate with Concierge, Reception, Bell Counter, and Front Office Cashier to manage guest arrivals and departures efficiently.
  • The position requires maintaining stock of promotional materials and staying updated on tourist-related information to assist long-staying guests.

Matching Summary

The role involves working closely with the Assistant Manager to provide courteous services and tactfully respond to guests' complaints and inquiries.

Skills & Requirements

Must-have

  • Courteous guest service delivery
  • Efficient complaint handling
  • Collaboration with front office teams
  • Rotating shift availability
  • Weekend and public holiday work

Nice-to-have

  • Friendly and service-oriented attitude
  • Good communication skills
  • Professional appearance
  • Positive work attitude
  • Team player mindset

Key Requirements

  • Minimum Secondary school education or equivalent
  • Willingness to work rotating shifts
  • Availability for weekends and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter