Lead a Customer Success team focused on delivering the Signature Success Plan to strategic customers, unlocking innovation and long-term value
Job Summary
Lead a Customer Success team focused on delivering the Signature Success Plan to strategic customers, unlocking innovation and long-term value.
Build, mentor, and empower an experienced team of Customer Success Managers, Directors, and Area Leads, fostering a culture of clarity and accountability.
Shape the future of Customer Success at Salesforce, driving regional growth and positioning Signature as a driver of transformation for C-level stakeholders.
Matching Summary
Lead a Customer Success team focused on delivering the Signature Success Plan to strategic customers, unlocking innovation and long-term value.
Skills & Requirements
Must-have
Customer Success Management leadership
Enterprise SaaS/cloud technology
Strategic account planning
Executive relationship building
Cross-functional collaboration
Signature Success Plan delivery
Nice-to-have
AI CRM expertise
Workforce transformation leadership
Talent magnet and people developer
Resilience and agility
Business owner mindset
Key Requirements
15+ years customer-facing leadership
5+ years managing large, dispersed CS/Services teams
Experience scaling teams in high-growth environments
Proven track record of driving performance targets