Fan Support Supervisor

ticketmaster.co.nz

Santiago, Chile
3-5 years customer service experience
Leadership experience in team supervision
Proficient in microsoft office and crm tools
As a Fan Support Supervisor, you will lead the Fan Support team to ensure exceptional customer service

Job Summary

  • As a Fan Support Supervisor, you will lead the Fan Support team to ensure exceptional customer service.
  • You will manage problem resolution and optimize internal processes for a better fan experience.
  • Collaboration with other departments is essential to meet organizational goals.

Matching Summary

As a Fan Support Supervisor, you will lead the Fan Support team to ensure exceptional customer service.

Skills & Requirements

Must-have

  • 3-5 years customer service experience
  • Leadership experience in team supervision
  • Proficient in Microsoft Office and CRM tools

Nice-to-have

  • Strong analytical skills
  • Excellent communication in Spanish and English
  • Empathetic and communicative

Key Requirements

  • Experience in contact centers or event-related industries
  • Ability to analyze KPIs and propose improvements
  • Flexibility to adapt to variable schedules

Work Rights

Not specified

Tailored Resume

Cover Letter