Operations Manager — Ai-first, Customer Support & Systems
LumiMeds
Remote, India
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3-5+ years customer support operations experience
Hands-on ai and llm automation experience
Strong systems thinking and process diagnosis
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LumiMeds is seeking an Operations Manager for their telehealth startup, focusing on customer support and system optimization through AI-driven automation. The ideal candidate will possess strong systems thinking, hands-on AI experience, and a background in customer support operations.
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Job Summary
LumiMeds is building the next generation of e-commerce and clinical infrastructure for weight management and metabolic health.
The role focuses on removing work from the team by leveraging AI agents and automating workflows rather than scaling headcount.
Candidates must be able to collaborate directly with engineers to design systems with precise inputs, outputs, and acceptance criteria.
Matching Summary
Match Score: 75
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LumiMeds is seeking an Operations Manager for their telehealth startup, focusing on customer support and system optimization through AI-driven automation. The ideal candidate will possess strong systems thinking, hands-on AI experience, and a background in customer support operations.
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Skills & Requirements
Must-have
3-5+ years Customer Support Operations experience
Hands-on AI and LLM automation experience
Strong systems thinking and process diagnosis
Ability to write technical specs for engineers
Experience managing remote distributed teams
Nice-to-have
Engineering or analyst background preference
Commercial acumen similar to founders
Experience with version-controlled SOPs
Proactive initiative without waiting for direction