Sr. Consumer Experience Strategist

BCBST BlueCross BlueShield of Tennessee, Inc.

Chattanooga, Tennessee, US
Not specified
Customer journey mapping
Synthesize research and data
Generative ai experimentation
BCBST BlueCross BlueShield of Tennessee is seeking a Senior Consumer Experience Strategist to enhance customer experience through collaboration and data-driven insights. The ideal candidate will have a background in customer experience or related fields, with strong communication and project management skills

Job Summary

  • Partner with teams to ground decisions in member experience and elevate the impact of Customer Experience.
  • Synthesize research, data, and feedback into clear insights, recommendations, and customer journey maps to drive action.
  • Utilize generative AI as a force multiplier to enhance speed and quality of work.

Matching Summary

Match Score: 85

BCBST BlueCross BlueShield of Tennessee is seeking a Senior Consumer Experience Strategist to enhance customer experience through collaboration and data-driven insights. The ideal candidate will have a background in customer experience or related fields, with strong communication and project management skills.

Skills & Requirements

Must-have

  • customer journey mapping
  • synthesize research and data
  • generative AI experimentation
  • customer-focused initiatives
  • design concepts co-creation

Nice-to-have

  • learning agility
  • comfort navigating ambiguity
  • communicate with empathy and clarity
  • thoughtfully push for member needs

Key Requirements

  • 5 years of experience
  • Bachelor's Degree or equivalent experience
  • Strategy consulting experience
  • Customer experience research
  • Product/call center operations

Work Rights

Not specified

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