Incident Manager

Netomi

Gurugram, , India
**
Incident lifecycle management
Post-incident analysis
Incident identification and logging
** Netomi is seeking an Incident Manager to oversee the lifecycle of incidents and ensure minimal impact on business operations. The ideal candidate will have experience in incident management, focusing on efficient resolution and analysis post-incident, within a culture that values innovation and customer experience. **

Job Summary

  • Netomi is the leading agentic AI platform for enterprise customer experience working with the largest global brands.
  • An Incident Manager plays a critical role in ensuring the effective and efficient handling of incidents within an organisation.
  • The primary goal is to minimize the impact of incidents on business operations and ensure that services are restored as quickly as possible.

Matching Summary

Match Score: 75

** Netomi is seeking an Incident Manager to oversee the lifecycle of incidents and ensure minimal impact on business operations. The ideal candidate will have experience in incident management, focusing on efficient resolution and analysis post-incident, within a culture that values innovation and customer experience. **

Skills & Requirements

Must-have

  • incident lifecycle management
  • post-incident analysis
  • incident identification and logging
  • service restoration
  • business operations impact minimization

Work Rights

Not specified

Tailored Resume

Cover Letter