Shell is seeking a Collection & Operations Support Analyst for its Manila office, focusing on managing customer collections and providing operational support. The ideal candidate should be proactive, detail-oriented, and possess strong customer service skills, with a commitment to Shell's sustainability vision
Job Summary
This role is responsible for proactively engaging with customers to collect overdue payments while providing essential operational and administrative support to UK-based teams.
The position supports the business's objectives to reduce bad debt exposure, achieve collections targets, and deliver efficient, high-quality operational outcomes.
Candidates will benefit from flexible working hours, competitive starting salary, annual performance-related increases, and access to extensive training and development programs.
Matching Summary
Match Score: 85
Shell is seeking a Collection & Operations Support Analyst for its Manila office, focusing on managing customer collections and providing operational support. The ideal candidate should be proactive, detail-oriented, and possess strong customer service skills, with a commitment to Shell's sustainability vision.
Salary
Competitive starting salary; Annual performance related salary increase; Paid parental leave and flexible working hours
Skills & Requirements
Must-have
Proactive customer engagement for collections
Managing overdue payments and billing queries
Setting up and monitoring payment plans
High-volume outbound and inbound contact
Adherence to service level agreements
Accurate data entry in operating systems
Nice-to-have
Analytical skills particularly in Excel
Experience in cross-geography global support
Process improvement mindset
Strong written and verbal communication
Flexible approach to continuous improvement
Key Requirements
Fluent in English with strong communication skills
Comfortable working within defined processes and SLAs