Directeur Service & Opération H/f Résidentiel Privé Idf
KONE GmbH
Île-de-France, France
6 years minimum experience in operations
Management of multi-site maintenance teams
Strict adherence to safety protocols
The role involves leading a team of Service Supervisors to ensure the profitability and operational excellence of the residential private market segment
Job Summary
The role involves leading a team of Service Supervisors to ensure the profitability and operational excellence of the residential private market segment.
Key responsibilities include managing team development, ensuring strict safety compliance through field visits, and driving customer satisfaction and retention.
KONE offers a collaborative culture focused on diversity, inclusion, and employee well-being, recognized as a Top Employer for five consecutive years.
Matching Summary
The role involves leading a team of Service Supervisors to ensure the profitability and operational excellence of the residential private market segment.
Skills & Requirements
Must-have
6 years minimum experience in operations
Management of multi-site maintenance teams
Strict adherence to safety protocols
Financial performance and margin management
Client retention and contract profitability
Nice-to-have
Excellent listening skills and empathy
Ability to work in matrix environments
Strong analytical and synthesis capabilities
Strategic negotiation with major clients
Fluency in English for international context
Key Requirements
Superior technical education degree
Minimum 6 years in maintenance operations or team management
Experience in industrial services or maintenance sectors