Front Office Manager

Fairmont Royal York

Toronto, Canada
Base: $60,960 - $72,585; bonus/equity: not specifi...
On-site
Minimum two years front office supervisory experience
Knowledge of micros fidelio opera systems
Ability to work evenings weekends holidays overnight
The Front Office Manager is responsible for the daily operations of the front desk, including providing support, coaching, and directing the Front Desk, Guest Services, and Royal Service departments

Job Summary

  • The Front Office Manager is responsible for the daily operations of the front desk, including providing support, coaching, and directing the Front Desk, Guest Services, and Royal Service departments.
  • Candidates should be goal-oriented with a vision to become a future Front Office Director at a large hotel within a culture of excellence.
  • Benefits include free meals every shift, travel discounts at Accor hotels worldwide, dry cleaning for work gear, and custom learning programs.

Matching Summary

The Front Office Manager is responsible for the daily operations of the front desk, including providing support, coaching, and directing the Front Desk, Guest Services, and Royal Service departments.

Salary

Base: $60,960 - $72,585; Bonus/Equity: Not specified; Benefits: Free meals; Travel discounts; Dry cleaning; Skill Up programs

Skills & Requirements

Must-have

  • Minimum two years Front Office supervisory experience
  • Knowledge of Micros Fidelio Opera systems
  • Ability to work evenings weekends holidays overnight
  • Experience with large team supervision and scheduling
  • Thorough knowledge of emergency procedures

Nice-to-have

  • Post-Secondary Diploma in Hotel Management
  • Goal oriented mindset for future Director role
  • Vision to lead employees to excellence
  • Strong up-selling and anticipation skills

Key Requirements

  • Minimum two years previous Front Office supervisory experience
  • Post-Secondary School Education with Diploma in Hotel Management (asset)
  • Must be legally eligible to work in Canada

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter