Principal Customer Engagement Specialist - Digital Technologies

Medtronic

North East Region, US
Base: $112,000.00 - $168,000.00; bonus/equity: eli...
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Valid driver's license required
75%+ travel within north east region
Bachelor's degree with 7+ years experience
** Medtronic is seeking a Principal Customer Engagement Specialist for their Digital Technologies division, focusing on enhancing customer experiences and driving the adoption of innovative surgical solutions. This fully remote position requires extensive travel within the North East region of the U.S. and a strong background in customer success, project management, and healthcare technology. **

Job Summary

  • This role involves monitoring account health post Go-live and executing action plans to increase adoption of Medtronic's Touch Surgery Ecosystem.
  • The position requires traveling 75% or more within the North East Region to support live accounts and drive customer satisfaction.
  • Medtronic offers a competitive salary range of $112,000.00 - $168,000.00 along with comprehensive benefits including health insurance and 401(k) matching.

Matching Summary

Match Score: 75

** Medtronic is seeking a Principal Customer Engagement Specialist for their Digital Technologies division, focusing on enhancing customer experiences and driving the adoption of innovative surgical solutions. This fully remote position requires extensive travel within the North East region of the U.S. and a strong background in customer success, project management, and healthcare technology. **

Salary

Base: $112,000.00 - $168,000.00; Bonus/Equity: Eligible for Medtronic Incentive Plan (MIP); Benefits: Health, Dental, Vision, 401(k), PTO, Tuition assistance

Skills & Requirements

Must-have

  • Valid driver's license required
  • 75%+ travel within North East Region
  • Bachelor's degree with 7+ years experience
  • Strong project management skills
  • Ability to analyze customer data

Nice-to-have

  • Positive attitude in dynamic environment
  • Experience with customer success software platforms
  • Solid Operating Room background
  • Previous commercial role experience
  • Ability to influence multiple stakeholder groups

Key Requirements

  • Bachelor's Degree with 7+ years relevant experience
  • Advanced degree with 5+ years relevant experience
  • Valid driver's license
  • U.S. work authorization required for non-Principal roles
  • Residency within the supported territory

Work Rights

Unrestricted U.S. work authorization required at time of hire

Sponsorship: available

Tailored Resume

Cover Letter