Desktop Support Technician

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $43,923; bonus/equity: not specified; benefi...
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Support and maintain technology equipment
Respond to and complete it service tickets
Install configurations and updates
** The University of Arkansas, Fayetteville is seeking a Desktop Support Technician responsible for supporting and maintaining technology equipment and software. The ideal candidate will have a background in computer support, experience with both Windows and Mac systems, and strong customer service skills. **

Job Summary

  • The Desktop Support Technician is responsible for supporting and maintaining technology equipment and software and fulfilling support requests as submitted by end users.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance.
  • The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs.

Matching Summary

Match Score: 75

** The University of Arkansas, Fayetteville is seeking a Desktop Support Technician responsible for supporting and maintaining technology equipment and software. The ideal candidate will have a background in computer support, experience with both Windows and Mac systems, and strong customer service skills. **

Salary

Base: $43,923; Bonus/Equity: Not specified; Benefits: Yes

Skills & Requirements

Must-have

  • support and maintain technology equipment
  • respond to and complete IT service tickets
  • install configurations and updates
  • function as tier-2 support resource
  • execute IT hardware inventory

Nice-to-have

  • strong customer service skills
  • strong communication skills
  • basic understanding of TCP/IP model

Key Requirements

  • Bachelor's degree in computer science or related field; plus, at least two years of experience in computer support
  • OR Completion of technical training in computer science; plus, at least five years of experience in computer support
  • At least two years supporting Windows and Mac computers
  • Experience installing and configuring Operating Systems using Endpoint management software

Work Rights

Proof of legal authority to work in the United States

Tailored Resume

Cover Letter