Reservations And Communications Agent - One Dalton Street, Boston
Four Seasons
Boston, MA, United States
Base: $32.83 hourly; bonus/equity: not specified; ...
Reservation management
Customer service excellence
Telephone communication skills
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture
Job Summary
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
The Reservations and Communications Agent will manage reservations for both Four Seasons One Dalton and Four Seasons New York Downtown, ensuring accuracy and guest satisfaction.
Employees enjoy competitive hourly rates, comprehensive medical benefits, 401(k) matching, employee travel programs, educational assistance, and paid time off.
Matching Summary
Four Seasons is committed to creating exceptional guest experiences through a world-class employee experience and company culture.
Salary
Base: $32.83 hourly; Bonus/Equity: Not specified; Benefits: Free medical, dental, vision insurance after 30 days, 401(k) matching, paid vacation and sick time
Skills & Requirements
Must-have
Reservation management
Customer service excellence
Telephone communication skills
Multi-tasking and prioritization
Crisis management response
Work weekends and holidays
Nice-to-have
Passion for hospitality
Team-oriented mindset
Attention to detail
Supportive and inclusive work environment
Knowledge of luxury hotel operations
Key Requirements
2-3 years experience in similar role
Previous hotel or resort reservations experience
English language proficiency
Legal authorization to work in the United States
Work Rights
Must be legally permitted to work in the United States