Job Summary

• This role provides hands-on Tier 2 operational support for endpoint lifecycle activities, software deployment, compliance enforcement, and escalation handling.
• The Technology Support Analyst II acts as an escalation point for Tier 1 and executes standardized endpoint processes to reduce incidents, improve reliability, and maintain audit-ready operations.
• This role offers the opportunity to work in a modern, cloud-first IT organization transitioning from outsourced support to a scalable, internally managed operating model.

Matching Summary

Skills & Requirements

Key Requirements

• 3-5 years of experience
• High school diploma (GED)
• Hands-on Windows 10/11 experience
• ITIL-based processes familiarity

Work Rights