Base: $19,650 - $44,200 usd; bonus/equity: not spe...
Fully remote
Payroll customer service experience
Payroll regulatory requirements
Exceeding customer expectations
Remote is seeking an Associate for its Payroll Client Services team, working Saturday through Wednesday in a fully remote capacity. The ideal candidate will have experience in payroll customer service, strong communication skills, and a dedication to customer satisfaction
Job Summary
Serve as the primary contact for all payroll-related inquiries, offering thorough support through email, live chat, and video calls.
Provide advanced-level support, addressing complex issues and ensuring customer satisfaction is prioritized throughout their journey.
Partner effectively with teams across Customer Experience, Payroll Operations, Benefits, Tax, and Finance to ensure timely and accurate resolutions within strict service level agreements (SLAs).
Matching Summary
Match Score: 85
Remote is seeking an Associate for its Payroll Client Services team, working Saturday through Wednesday in a fully remote capacity. The ideal candidate will have experience in payroll customer service, strong communication skills, and a dedication to customer satisfaction.
Salary
Base: $19,650 - $44,200 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
payroll customer service experience
payroll regulatory requirements
exceeding customer expectations
Zendesk, Slack, and Notion
collaborative team environment
Nice-to-have
ambitious problems
future focused work culture
AI capabilities
continuous learning
Key Requirements
Experience in a payroll customer service role
Robust understanding of regulatory requirements
Experience with customer support platforms like Zendesk
Experience with collaboration tools such as Slack and Notion