Front Office Supervisor, Overnight

Ninety Acres

Guest reception and services
Reservations and concierge management
Financial management and reporting
The Front Office Supervisor is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership

Job Summary

  • The Front Office Supervisor is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership.
  • Job duties include; although are not limited to: Supporting the department operation and providing direct service to guests as needed, leading by example Overseeing the arrival and departure experience, ensuring guests expectations are exceeded at all times.
  • Supporting the hotel's life-safety systems and being prepared at all times for emergency situations.

Matching Summary

The Front Office Supervisor is responsible for assisting the Director of Front Office in managing the day-to-day operations for guest reception, guest services, reservations, and concierge; including profitable financial management and proactive strategic leadership.

Skills & Requirements

Must-have

  • Guest reception and services
  • Reservations and concierge management
  • Financial management and reporting
  • Associate engagement and scheduling
  • Life-safety systems preparedness

Nice-to-have

  • Leading by example
  • Exceeding guest expectations
  • Innovative pre-shifts

Key Requirements

  • Bachelor’s Degree required
  • Minimum of four (4) years’ experience in customer service
  • Two (2) to three (3) years of hotel supervisory experience
  • Advanced skills in Word, Excel, PowerPoint, Opera and Outlook
  • Luxury hotel experience strongly preferred
  • Knowledge and experience in using Birchstreet, HotSOS and Rex preferred

Work Rights

Not specified

Tailored Resume

Cover Letter