Service Desk Analyst

rba.gov.au

Bella Vista, Australia
Hybrid
Microsoft exchange
Windows 10
Office 365
The Reserve Bank of Australia is seeking a Service Desk Analyst for a full-time, hybrid position based in Bella Vista, Australia. The role involves providing first and second-level IT support and requires a strong background in Microsoft technologies, problem-solving skills, and a commitment to service excellence

Job Summary

  • As a Service Desk Analyst you respond to service requests, troubleshoot and diagnose incidents, perform support and escalate to other support groups as required.
  • We are innovative, curious and strongly believe in delivering value and efficiency through our work.
  • Be more means you can do more, for yourself and for Australia.

Matching Summary

Match Score: 85

The Reserve Bank of Australia is seeking a Service Desk Analyst for a full-time, hybrid position based in Bella Vista, Australia. The role involves providing first and second-level IT support and requires a strong background in Microsoft technologies, problem-solving skills, and a commitment to service excellence.

Skills & Requirements

Must-have

  • Microsoft Exchange
  • Windows 10
  • Office 365
  • ServiceNow
  • Active Directory
  • client facing devices

Nice-to-have

  • innovative, curious, delivering value
  • passionate about providing service excellence
  • intelligent inquiry
  • high degree of integrity

Key Requirements

  • 2-3 years IT Service Desk experience
  • ITIL certification
  • Microsoft MCSE/MCP certification
  • Cisco certification
  • Excellent communication skills
  • Problem-solving skills

Work Rights

Not specified

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