Technical Support Representative

Quiltllc

Provo, UT, US
Base: $19 - $21 ph; bonus/equity: not specified; b...
On-site
Pos software and hardware support
Troubleshoot windows and sql server
Troubleshoot pc hardware and peripherals
Provide phone and email support to customers for POS software and hardware, becoming a product expert

Job Summary

  • Provide phone and email support to customers for POS software and hardware, becoming a product expert.
  • Troubleshoot technical problems in Windows and SQL Server, as well as PC hardware, printers, cash drawers, scanner scales, and network firewalls.
  • Maintain lab environments for testing new software updates and documenting products and training.

Matching Summary

Provide phone and email support to customers for POS software and hardware, becoming a product expert.

Salary

Base: $19 - $21 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401k with match

Skills & Requirements

Must-have

  • POS software and hardware support
  • Troubleshoot Windows and SQL Server
  • Troubleshoot PC hardware and peripherals
  • Network protocols and firewall configuration
  • Excellent customer service skills

Nice-to-have

  • Growth mindset and eagerness to learn
  • Critical thinking and problem-solving

Key Requirements

  • Experience with PC Hardware troubleshooting
  • Advanced knowledge of Windows Operating Systems
  • Experience with Network Protocols, Switches, and Firewall configuration

Work Rights

Must be authorized to work for any employer in the U.S.

Tailored Resume

Cover Letter