Engagement Center Manager - University Of Rochester

Encoura

New York, United States
Not specified; not specified; not specified
On-site
Build and lead high performing team
Manage day-to-day operations
Execute omni-channel outreach strategies
The Engagement Center Manager is responsible for building and leading a high-performing team of Engagement Ambassadors to connect with alumni, parents, and friends of the university

Job Summary

  • The Engagement Center Manager is responsible for building and leading a high-performing team of Engagement Ambassadors to connect with alumni, parents, and friends of the university.
  • This role leverages Encoura's engagement platform to deliver personalized, omni-channel outreach including phone, text, and video to every constituent.
  • The manager serves as the site's HR and payroll liaison while analyzing program results to drive continuous improvements in fundraising goals.

Matching Summary

The Engagement Center Manager is responsible for building and leading a high-performing team of Engagement Ambassadors to connect with alumni, parents, and friends of the university.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Build and lead high performing team
  • Manage day-to-day operations
  • Execute omni-channel outreach strategies
  • Analyze program results and reporting data
  • Coordinate with HR and payroll liaison

Nice-to-have

  • Motivate and retain staff members
  • Deliver exceptional client experience
  • Collaborative relationships with clients
  • Experience in fundraising and engagement
  • Strategic planning skills

Key Requirements

  • Team building and coaching experience
  • Program management and budgeting skills
  • Data analysis and forecasting capabilities
  • HR and payroll coordination experience
  • Onsite work availability

Work Rights

Not specified

Tailored Resume

Cover Letter