Manager, Cx Capability

RMIT University

Melbourne, Australia
Base: competitive salary pyckage; bonus/equity: no...
Hybrid
Organizational cx capability building
Voice of customer program amplification
Digital journey orchestration initiative
This role will play a key role in a Digital Journey Orchestration initiative and amplify the Voice of Customer program, ensuring insights are visible, actionable, and drive meaningful change across priority journeys

Job Summary

  • This role will play a key role in a Digital Journey Orchestration initiative and amplify the Voice of Customer program, ensuring insights are visible, actionable, and drive meaningful change across priority journeys.
  • You will collaborate with stakeholders across the University to influence decisions, enable colleagues to listen, respond, and act, and model leadership that champions seamless, connected, and student- and staff-focused experiences.
  • Enjoy a competitive salary package + 17% Superannuation and Flexible Working Arrangements Based at the Melbourne CBD campus, and hybrid ways of working.

Matching Summary

This role will play a key role in a Digital Journey Orchestration initiative and amplify the Voice of Customer program, ensuring insights are visible, actionable, and drive meaningful change across priority journeys.

Salary

Base: Competitive salary package; Bonus/Equity: Not specified; Benefits: 17% Superannuation

Skills & Requirements

Must-have

  • Organizational CX capability building
  • Voice of Customer program amplification
  • Digital Journey Orchestration initiative
  • Research and service design capability
  • Inclusive, high-performing teams

Nice-to-have

  • Passion for equitable access to education
  • Influence decisions across the University
  • Model leadership for seamless experiences
  • Familiarity with digital tools and platforms

Key Requirements

  • Proven leader fostering inclusive teams
  • Strategic and analytical thinker
  • Lead journey orchestration approaches
  • Manage Voice of Customer programs
  • Lead projects and build CX capability
  • Excellent written and presentation skills
  • Working with Children and National Police Check

Work Rights

Not specified

Tailored Resume

Cover Letter