The CRM Transformation Manager will be responsible for driving the end-to-end transformation of the Customer Relationship Management (CRM) ecosystem
Job Summary
The CRM Transformation Manager will be responsible for driving the end-to-end transformation of the Customer Relationship Management (CRM) ecosystem.
This role involves being part of the PMO team to look at the strategic design, implementation, and adoption of a new CRM platform, ensuring it aligns with business objectives, enhances customer engagement, and improves operational efficiency.
Be part of a leading global carrier with a strong focus on sustainability and innovation.
Matching Summary
The CRM Transformation Manager will be responsible for driving the end-to-end transformation of the Customer Relationship Management (CRM) ecosystem.
Skills & Requirements
Must-have
CRM ecosystem transformation
cross-functional team leadership
stakeholder relationship management
organizational change leadership
risk identification and mitigation
Nice-to-have
pioneering ideas
challenging the status quo
making a significant impact
local experiences with global reach
driving connectivity
Key Requirements
Bachelor's degree required
5 - 10 years of experience
Proven project management experience
Experience implementing digital customer service tools
Familiarity with container shipping industry is a plus