Customer Success Manager

CDK Global

Northeastern United States
Base: $65,500 - $83,500; bonus/equity: annual perf...
Field based position (75% travel required)
4+ years client services or sales experience
B2b account management in similar industry
Ability to travel up to 75% of the time
CDK Global is seeking a Customer Success Manager for their cloud-based software solutions in the automotive industry, focusing on client satisfaction and maximizing product adoption. The role involves significant travel within the Northeastern United States and requires strong communication skills, industry knowledge, and experience in client services

Job Summary

  • The Customer Success Manager is responsible for maximizing client satisfaction and driving the value of CDK solutions across assigned dealerships.
  • This role requires identifying revenue opportunities, mitigating risks, and partnering with sales to grow the business while retaining at-risk clients.
  • CDK Global offers a comprehensive compensation package including medical, dental, vision benefits, 401K matching, and tuition reimbursement.

Matching Summary

Match Score: 82

CDK Global is seeking a Customer Success Manager for their cloud-based software solutions in the automotive industry, focusing on client satisfaction and maximizing product adoption. The role involves significant travel within the Northeastern United States and requires strong communication skills, industry knowledge, and experience in client services.

Salary

Base: $65,500 - $83,500; Bonus/Equity: Annual performance bonus possible; Benefits: Medical, dental, vision, PTO, 401K matching, Tuition Reimbursement

Skills & Requirements

Must-have

  • 4+ years client services or sales experience
  • B2B account management in similar industry
  • Ability to travel up to 75% of the time
  • Valid driver's license and travel documents
  • High school diploma required

Nice-to-have

  • 3+ years automotive industry experience preferred
  • SaaS platform experience preferred
  • CX platform usage experience
  • Strong empathy for de-escalating stress
  • Positive outlook and peer recognition skills

Key Requirements

  • Minimum 4 years client services, marketing, or sales experience
  • Valid Driver's License required
  • Highschool Diploma required
  • Must reside in Northeastern US states (ME, VT, NH, MA, RI, CT)
  • Authorization to work in the US required

Work Rights

Must be authorized to work in the US

Sponsorship: available

Tailored Resume

Cover Letter