People & Communications Services Agent (english Speaker)

KONE Elevator (M) Sdn. Bhd.

Petaling Jaya, Selangor, Malaysia
English fluency
Case management tool
Service level agreements (slas)
This role provides HR service delivery support to Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers

Job Summary

  • This role provides HR service delivery support to Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.
  • Responsibilities include logging requests, meeting SLAs, maintaining reminders, executing quality checks, and supporting various HR process areas like master data, recruitment, and talent management.
  • KONE fosters an innovative and collaborative culture valuing individual contributions, employee engagement, sustainability, and ethical business practices.

Matching Summary

This role provides HR service delivery support to Australia, New Zealand, and Southeast Asia clusters, managing end-to-end HR processes for internal customers.

Skills & Requirements

Must-have

  • English fluency
  • Case management tool
  • Service Level Agreements (SLAs)
  • Quality checks and reporting
  • HR process execution
  • MS Office proficiency

Nice-to-have

  • Active listening and summarizing
  • Genuine interest in HR development
  • Positive attitude and customer service
  • Empathy and service mindset
  • Collaborative working culture
  • Sustainability focus

Key Requirements

  • Associate degree in HR or Business Administration
  • Excellent verbal and written communication skills
  • HRIS (Workday experience a plus)
  • Experience in shared service or call center
  • Ability to work independently and in a team

Work Rights

Not specified

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