This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products
Job Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Develop deep expertise in our technology and provide hands-on technical support throughout clients’ journey with our software solutions.
Build meaningful relationships with clients to truly understand their challenges, and solution configuration to meet their business and product needs.
Matching Summary
This role is responsible for responding and resolving customer questions and issues and contributing to ongoing client support, leading to the successful usage and adoption of Workday products.
Skills & Requirements
Must-have
client-facing experience
technical support
customer satisfaction management
troubleshoot technical challenges
build meaningful relationships
Nice-to-have
sun-drenched optimism
courageous collaborators
curious minds
genuine care
shared enthusiasm
Key Requirements
3+ years client-facing experience
Prior experience in a SAAS organization
Excellent technology skills
Excellent written and verbal communication skills
Demonstrated ability to handle multiple priorities