Director, End User Services

Disney Streaming

Burbank, CA, USA
Base: $171,600 - $230,100 (burbank, ca) or $163,34...
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Global leadership in end-user computing
24x7x365 global help desk operations
Ai-driven approaches for team capabilities
** Disney Streaming is seeking a Director of End User Services to lead innovations in end-user computing and technology operations. The ideal candidate will possess extensive experience in IT service delivery and a strategic mindset to enhance user experiences and operational efficiency. **

Job Summary

  • The Director of End User Services is a global leadership role responsible for driving innovation, transformation, and excellence in end-user computing, technology help desk operations, workplace technology, and operational solutions engineering across TWDC.
  • This position plays a critical role in enhancing user experiences, streamlining processes, and leveraging agentic AI to improve team capabilities, efficiency, and satisfaction.
  • Success in this role requires a collaborative, innovative, and visionary approach to lead end-user computing and workplace technology initiatives.

Matching Summary

Match Score: 75

** Disney Streaming is seeking a Director of End User Services to lead innovations in end-user computing and technology operations. The ideal candidate will possess extensive experience in IT service delivery and a strategic mindset to enhance user experiences and operational efficiency. **

Salary

Base: $171,600 - $230,100 (Burbank, CA) or $163,344 - $219,120 (FL); Bonus/Equity: May be provided; Benefits: Full range available

Skills & Requirements

Must-have

  • Global leadership in end-user computing
  • 24x7x365 global help desk operations
  • AI-driven approaches for team capabilities
  • Product management mindset for service delivery
  • Data-driven strategies for service improvement
  • Fiscal stewardship of multi-million dollar budget

Nice-to-have

  • Fostering respect and well-being
  • Encouraging creative problem-solving
  • Continuous coaching and feedback
  • Promoting career growth

Key Requirements

  • 12+ years IT service delivery experience
  • 5+ years management experience
  • Proven expertise in end-user computing technologies
  • Experience leading help desk teams and AI solutions
  • Strong strategic thinking and product management mindset
  • Deep DEX experience
  • Proficiency in ITIL processes
  • Bachelor's degree or equivalent experience

Work Rights

Not specified

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