Customer success and support engineering experience
Strategic planning and implementation skills
**
The Manager of Technical Account Management at Red Hat Asia Pacific Pte Ltd is responsible for leading a team of Technical Account Managers in Singapore, ensuring customer-centric practices and aligning team strategies with organizational goals. The role involves overseeing team development, managing customer relationships, and fostering collaboration across departments to enhance customer satisfaction.
**
Job Summary
The role involves leading the Technical Account Management organization in Singapore to align practices with customer needs and market requirements.
You will oversee a team of Technical Account Managers, providing mentorship and developing their technical and customer skills to maximize engagement.
Success in this position requires close collaboration with regional leadership teams to manage escalations and ensure high levels of customer satisfaction.
Matching Summary
Match Score: 75
**
The Manager of Technical Account Management at Red Hat Asia Pacific Pte Ltd is responsible for leading a team of Technical Account Managers in Singapore, ensuring customer-centric practices and aligning team strategies with organizational goals. The role involves overseeing team development, managing customer relationships, and fostering collaboration across departments to enhance customer satisfaction.
**
Skills & Requirements
Must-have
Leading technical account management teams
Customer success and support engineering experience
Strategic planning and implementation skills
Open source software solutions knowledge
Matrix working environment experience
Nice-to-have
Strong interpersonal and coaching abilities
Excellent written and verbal communication in English
Familiarity with Red Hat subscription business model
Experience driving renewals and growth
Ability to make timely critical decisions
Key Requirements
Experience leading teams in customer success or support engineering