Global Process Manager, Waymo Support

Waymo

Los Angeles, CA, USA
$159,000 - $202,000 usd; bonus/equity: discretiona...
On-site
End to end process design
Global process library creation
Process mapping software mastery
Own the end-to-end support journey processes, from initial contact to resolution, focusing on most impactful workflows

Job Summary

  • Own the end-to-end support journey processes, from initial contact to resolution, focusing on most impactful workflows.
  • Develop and execute a roadmap for continuous improvement, targeting processes with greatest measured rider impact.
  • Lead change and governance for all support operation changes, ensuring new processes are vetted and flawlessly implemented globally and at scale.

Matching Summary

Own the end-to-end support journey processes, from initial contact to resolution, focusing on most impactful workflows.

Salary

$159,000 - $202,000 USD; Bonus/Equity: discretionary annual bonus program, equity incentive plan; Benefits: generous Company benefits program

Skills & Requirements

Must-have

  • End to end process design
  • Global process library creation
  • Process mapping software mastery
  • Continuous improvement analysis
  • Change management leadership

Nice-to-have

  • Collaboration with cross-functional teams
  • Driving pragmatic decisions
  • Building and scaling operations

Key Requirements

  • 8 years of experience in process optimization
  • Bachelor's degree
  • Excellent problem-solving skills
  • Strong communication and interpersonal skills
  • Ability to handle conflicting priorities

Work Rights

Not specified

Tailored Resume

Cover Letter