Service Advisor

Lexus of Sacramento

Sacramento, CA, United States
Estimated annual earnings $64,500 to 161,800; comm...
On-site
Initiating automotive services and repairs
Ascertaining vehicle performance problems
Verifying warranty and service contract coverage
Lexus of Sacramento is seeking an experienced Service Advisor to facilitate automotive services and repairs while ensuring excellent customer satisfaction. The role involves communicating between customers and technicians, preparing repair orders, and providing estimates, with a focus on building long-term customer relationships

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
  • We offer best in class industry benefits: Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 85

Lexus of Sacramento is seeking an experienced Service Advisor to facilitate automotive services and repairs while ensuring excellent customer satisfaction. The role involves communicating between customers and technicians, preparing repair orders, and providing estimates, with a focus on building long-term customer relationships.

Salary

Estimated annual earnings $64,500 to 161,800; Commission plus bonuses; Medical, Dental and Vision Plans

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Ascertaining vehicle performance problems
  • Verifying warranty and service contract coverage
  • Developing estimates
  • Writing repair orders
  • Maintaining customer records

Nice-to-have

  • Earning customers for life
  • Exemplary customer service
  • Team player

Key Requirements

  • Previous Service Advisor experience
  • Prior experience as an automotive technician
  • Basic mechanical understanding of an automobile
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter