Manager, Implementation - Public Sector Customer Success

Samsara

Remote, US
Not specified; base pyy varies by city of residenc...
**
5+ years in customer success or account management
3+ years in people management or leadership role
Bachelor's degree from accredited institution
** Samsara is seeking a Manager for their Public Sector Customer Success team, focusing on leading a group of Customer Success Managers to enhance customer engagement and value realization within the mid-market segment. The position is remote but excludes candidates from specific regions in the US and requires strong leadership, customer relationship management, and strategic thinking skills. **

Job Summary

  • This role involves leading the Mid-Market Customer Success team to define scalable strategies for onboarding, adoption, expansion, and renewal.
  • The position requires owning the ongoing success and risk management of the customer segment while consistently meeting or exceeding KPIs.
  • Candidates will champion Samsara's cultural principles including focusing on customer success, building for the long term, and winning as a team.

Matching Summary

Match Score: 75

** Samsara is seeking a Manager for their Public Sector Customer Success team, focusing on leading a group of Customer Success Managers to enhance customer engagement and value realization within the mid-market segment. The position is remote but excludes candidates from specific regions in the US and requires strong leadership, customer relationship management, and strategic thinking skills. **

Salary

Not specified; Base pay varies by city of residence; Equity/Benefits not detailed

Skills & Requirements

Must-have

  • 5+ years in Customer Success or Account Management
  • 3+ years in people management or leadership role
  • Bachelor's degree from accredited institution
  • Experience with SaaS company environment
  • Proven track record managing 50+ accounts per team member

Nice-to-have

  • Experience integrating AI and automation into workflows
  • Proficiency with Gainsight software platform
  • Background in Tech Tech or Digital Customer Success programs
  • Strong growth mindset and coaching abilities
  • Experience scaling customer success strategies globally

Key Requirements

  • 5+ years individual contributor experience in CS or consulting
  • 3+ years people management experience preferred
  • Bachelor's degree required
  • Must reside in US excluding specific metro areas

Work Rights

Not specified

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