Service Desk It Operations Manager

KID-Systeme

Brasov, Romania
Hybrid
Operational management of service desk
Monitoring service desk kpis
Itil knowledge (expert or managing professional)
Operational management of the Service Desk and ensuring personnel readiness

Job Summary

  • Operational management of the Service Desk and ensuring personnel readiness.
  • Monitoring of Service Desk KPIs and ensuring that work packages are delivered according to Service Level Agreements (SLAs).
  • We offer you more than just a job: a career where you are truly valued.

Matching Summary

Operational management of the Service Desk and ensuring personnel readiness.

Skills & Requirements

Must-have

  • Operational management of Service Desk
  • Monitoring Service Desk KPIs
  • ITIL knowledge (Expert or Managing Professional)
  • Knowledge management strategies
  • Resource planning for service times

Nice-to-have

  • German language skills an advantage
  • Continuous improvement initiatives
  • Stakeholder management in Germany
  • Cost reduction identification

Key Requirements

  • Several years of experience leading IT teams
  • Sound ITIL knowledge
  • Excellent English communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter