The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements
Job Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Essential functions include ensuring service delivered meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide resolution.
Candidates must be dependable with strong attention to detail and able to rotate shifts as needed.
Matching Summary
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
Skills & Requirements
Must-have
Strong customer service orientation
Effective written and verbal communication
Ability to work in fast-paced environment
Nice-to-have
Demonstrate empathy while building rapport
Skilled in multi-tasking and flexibility
Tolerance for repetitive work
Key Requirements
High school diploma
Three to six months of relevant experience preferred