Enterprise Customer Success Specialist, Philippines

Wiley

Philippines
Not specified; competitive compensation offered ba...
Fully remote
Strong written and spoken english
Experience in customer support or success
Ability to manage multiple tasks effectively
This role supports the successful onboarding, adoption, and ongoing engagement of Wiley's Enterprise customers in the Philippines

Job Summary

  • This role supports the successful onboarding, adoption, and ongoing engagement of Wiley's Enterprise customers in the Philippines.
  • The position involves monitoring usage data, preparing reports, and partnering with sales teams on renewals and growth opportunities.
  • Wiley offers a culture that values bold ideas, meeting-free Friday afternoons for deep work, and a commitment to fair pay.

Matching Summary

This role supports the successful onboarding, adoption, and ongoing engagement of Wiley's Enterprise customers in the Philippines.

Salary

Not specified; Competitive compensation offered based on factors including location and skills; Comprehensive benefits package included

Skills & Requirements

Must-have

  • Strong written and spoken English
  • Experience in customer support or success
  • Ability to manage multiple tasks effectively

Nice-to-have

  • Experience in education or digital learning
  • Familiarity with CRM systems and dashboards
  • Knowledge of Philippines higher education market

Key Requirements

  • Strong organization and follow-through skills
  • Accurate data and record management abilities
  • Customer service mindset with attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter