Develop and manage a team of Customer Success Managers and strategic client accounts, responsible for driving revenue and cultivating executive-level client relationships
Job Summary
Develop and manage a team of Customer Success Managers and strategic client accounts, responsible for driving revenue and cultivating executive-level client relationships.
Build and manage a team of account managers to ensure a high level of customer satisfaction and retention by building customer relationships and providing tailored service.
Recruit, lead and provide training, coaching and team development to account management team.
Matching Summary
Develop and manage a team of Customer Success Managers and strategic client accounts, responsible for driving revenue and cultivating executive-level client relationships.
Skills & Requirements
Must-have
Develop and manage a team
Drive revenue and client relationships
Customer satisfaction and retention
Strong knowledge of software products
Cross-functional collaboration
Account performance metrics tracking
Nice-to-have
Thrive in team-oriented environments
High degree of integrity
Motivational and leadership skills
Key Requirements
10+ years of experience in sales, sales management, account management
Minimum 5 years of leadership experience managing teams