Uk&i Voice Of The Customer Specialist (10 Month Secondment)

GLOBAL PAYMENT HOLDING COMPANY

Multiple Locations
Complaint investigation and resolution
Root cause analysis of complaints
Financial ombudsman case handling
Ensure all complaints are fully resolved by thoroughly investigating and addressing all the customers issues raised within agreed timescales

Job Summary

  • Ensure all complaints are fully resolved by thoroughly investigating and addressing all the customers issues raised within agreed timescales.
  • Track and report on customer satisfaction feedback, for example incident-based surveys (IBS) and relationship-based surveys (RBS), and analyse that feedback to provide insights on how the CS&S organisation, Product, Marketing, Compliance and other Global Payments teams can improve our skills and knowledge, processes and systems.
  • Coordinate closely with internal stakeholders to see customer projects through to completion and on time, ensuring the highest levels of customer satisfaction.

Matching Summary

Ensure all complaints are fully resolved by thoroughly investigating and addressing all the customers issues raised within agreed timescales.

Skills & Requirements

Must-have

  • Complaint investigation and resolution
  • Root cause analysis of complaints
  • Financial Ombudsman case handling
  • Customer satisfaction feedback tracking
  • Online customer channel management
  • Cross-functional stakeholder coordination

Nice-to-have

  • Building strong productive relationships
  • Negotiating fairly with customers
  • Supporting resolution teams
  • Providing product selection support

Key Requirements

  • 10 Month Secondment role
  • Strong customer service skills

Work Rights

Not specified

Tailored Resume

Cover Letter