Financial Expert (regio Aalst - Gent)

224

Aalst, Belgium
Not specified (assumed to be hybrid based on the context of personal and digital interaction).
Knowledge of banking products
Digital banking promotion skills
Customer empathy and communication
The job posting is for a Financial Expert at ING, located in Aalst and Gent, Belgium. The role emphasizes providing personalized banking advice while leveraging digital tools to enhance customer experience and satisfaction

Job Summary

  • The role serves as the primary personal contact for customers in branches, acting as the face of ING.
  • You will identify customer needs and guide them toward the fastest, simplest, and safest digital banking channels.
  • Success is measured by high customer satisfaction scores (CSAT/NPS) and converting interactions into mobile banking users.

Matching Summary

Match Score: 85

The job posting is for a Financial Expert at ING, located in Aalst and Gent, Belgium. The role emphasizes providing personalized banking advice while leveraging digital tools to enhance customer experience and satisfaction.

Skills & Requirements

Must-have

  • Knowledge of banking products
  • Digital banking promotion skills
  • Customer empathy and communication
  • Sales opportunity detection
  • Use of Salesforce and Iris tools

Nice-to-have

  • Proactive customer outreach
  • Event planning experience
  • Orange Behaviours alignment
  • Mobile banking expertise
  • Team collaboration skills

Key Requirements

  • Level 13 or 14 retail advice specialist
  • Strong product knowledge across banking sectors
  • Ability to analyze client situations quickly

Work Rights

Not specified

Tailored Resume

Cover Letter