Senior Manager, Field Services

Locusrobotics

Wilmington, MA, United States
Base: $140k to $190k annually; bonus/equity: + bon...
Hybrid (40-60% travel)
Lead field service technicians and partners
Execute field service operations
Standardize field service processes
Locus Robotics is seeking a Senior Manager of Field Services to lead their autonomous mobile robots (AMRs) service operations across North America. This hybrid role requires hands-on leadership, operational oversight, and travel across the U.S., Canada, and Mexico

Job Summary

  • Lead and develop a team of field service technicians and external partners to support fleet performance across all sites.
  • Standardize field service processes across North America (dispatch, PM programs, parts management, and repair workflows) while aligning with global best practices to drive consistency, scalability, and predictable fleet performance.
  • Implement proactive service initiatives to reduce downtime and improve customer outcomes.

Matching Summary

Match Score: 85

Locus Robotics is seeking a Senior Manager of Field Services to lead their autonomous mobile robots (AMRs) service operations across North America. This hybrid role requires hands-on leadership, operational oversight, and travel across the U.S., Canada, and Mexico.

Salary

Base: $140K to $190K annually; Bonus/Equity: plus bonus and equity; Benefits: Not specified

Skills & Requirements

Must-have

  • Lead field service technicians and partners
  • Execute field service operations
  • Standardize field service processes
  • Track and report KPIs
  • Manage parts and inventory
  • Support new site launches
  • Enforce quality and safety procedures

Nice-to-have

  • Player-coach role
  • Hands-on, roll-up-your-sleeves approach
  • Continuous improvement mindset
  • Cross-functional collaboration

Key Requirements

  • Bachelor’s degree in Engineering, Operations, or related field
  • 5+ years of experience in field services
  • 3+ years leading or mentoring field technicians
  • Experience with Salesforce Service Cloud / Field Service
  • Ability to support high-travel teams

Work Rights

Not specified

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