Not specified (assumed flexible hours and various shifts)
Two years of hotel front office experience
High volume casino or luxury hotel environment
Knowledge of lms, lrs, hms, rpos software systems
Mohegan is seeking a Hotel Operations Supervisor to oversee and train staff in various hotel services, including the Front Desk and Concierge. The role emphasizes guest satisfaction, staff development, and operational efficiency in a high-volume hotel environment
Job Summary
This position is responsible for assisting with the supervision, direction, and ongoing training of Front Desk, Concierge, VIP Check-In, and Bell Services staff.
The incumbent must ensure accurate completion of daily room blocking, process due-outs, and perform the daily date-roll process including posting of room and tax.
Mohegan Sun practices Native American Preference in hiring and requires knowledge of the Mohegan Tribal Employment Rights Ordinance (TERO).
Matching Summary
Match Score: 75
Mohegan is seeking a Hotel Operations Supervisor to oversee and train staff in various hotel services, including the Front Desk and Concierge. The role emphasizes guest satisfaction, staff development, and operational efficiency in a high-volume hotel environment.
Skills & Requirements
Must-have
Two years of hotel front office experience
High volume casino or luxury hotel environment
Knowledge of LMS, LRS, HMS, RPOS software systems
Ability to lift up to 100 lbs
Experience with manual override and credit reports
Nice-to-have
Excellent written and verbal communication skills
Strong organizational and multi-tasking abilities
Extensive knowledge of local areas and destinations
Ability to delegate tasks effectively
High level of maturity for discriminating guests
Key Requirements
High School Diploma or equivalent
Two years of hotel front office experience
Four or five star luxury hotel experience alternative
Knowledge of Mohegan Tribal Employment Rights Ordinance
Work Rights
Native American Preference applied; US citizenship not explicitly required but tribal enrollment preferred