Advisor I, Content Moderator-vietnamese

Concentrix

Kuala Lumpur, Malaysia
Vietnamese language proficiency
Customer interaction via phone/internet
Meet contractual kpis
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

Job Summary

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
  • Participate in activities designed to improve customer satisfaction and business performance.

Matching Summary

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Skills & Requirements

Must-have

  • Vietnamese language proficiency
  • Customer interaction via phone/internet
  • Meet contractual KPIs
  • Basic product/service knowledge
  • Accurate account notation

Nice-to-have

  • Demonstrate empathy
  • Build rapport with customers
  • Positive customer attitude
  • Adapt to change quickly

Key Requirements

  • High school diploma
  • 3-6 months relevant experience
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter