Quality Assurance Manager

Four Seasons Hotel Kyoto

Kyoto, Japan
On-site
Implement quality assurance processes
Coach managers on quality standards
Conduct monthly audits
Four Seasons Hotel Kyoto is seeking a Quality Assurance Manager to implement and oversee quality assurance processes that align with the company’s luxury standards. The ideal candidate will have strong leadership skills and a commitment to enhancing guest experiences through continuous improvement and compliance with brand standards

Job Summary

  • The position is responsible for implementing quality assurance processes that meet the company’s mission and brand standards, target customer needs, guest experiences, and focus on continuous improvement at the property level.
  • This position champions the Quality function and builds support for change.
  • Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.

Matching Summary

Match Score: 85

Four Seasons Hotel Kyoto is seeking a Quality Assurance Manager to implement and oversee quality assurance processes that align with the company’s luxury standards. The ideal candidate will have strong leadership skills and a commitment to enhancing guest experiences through continuous improvement and compliance with brand standards.

Skills & Requirements

Must-have

  • Implement quality assurance processes
  • Coach managers on quality standards
  • Conduct monthly audits
  • Analyze defect trends
  • Manage guest feedback
  • Excellent communication and interpersonal skills

Nice-to-have

  • Champion quality function
  • Build support for change
  • Focus on continuous improvement
  • Model service behaviors

Key Requirements

  • Proficient with Microsoft Office Suite

Work Rights

Not specified

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