Smith & Nephew is seeking an IT Engineer (IT Customer Service Administrator 3) to provide technical sales support for their LEAF product, primarily focusing on customer interaction and system configuration. The role requires significant travel and expertise in hospital IT systems, networking, and customer service
Job Summary
The IT Engineer will provide S&N Customer’s Sales and Technical Support to Internal and External Stakeholders.
The responsibilities of this position will require a significant amount of travel with effective communication skills.
Provide technical sales support to Regional Business Managers in face-to-face customer meetings.
Matching Summary
Match Score: 75
Smith & Nephew is seeking an IT Engineer (IT Customer Service Administrator 3) to provide technical sales support for their LEAF product, primarily focusing on customer interaction and system configuration. The role requires significant travel and expertise in hospital IT systems, networking, and customer service.
Skills & Requirements
Must-have
Technical sales support
System configuration documentation
Customer site surveys
Hospital systems understanding
SQL Relational Databases
Information Security Best Practices
Install LEAF equipment
24x7 customer Support
Nice-to-have
Voice of the customer input
Maintain Test and Dev Systems
Microsoft Windows Deployment system
Honest, hardworking, and respected
Hungry, passionate about life
Work independently and drive projects
Key Requirements
Bachelor degree in technical major
2+ years system administration experience
Experience architecting virtual environments
Experience with Networking, Wireless Technology, IoT
Customer-facing technical field support experience